Archive for the 'CM' Category

Correspondence Management

Thursday, June 19th, 2008

There are some activities that all businesses need to do. Two of those are corresponding with customers and opening new accounts (they could be simple processes or they could be very complicated depending on various requirements). Adobe has recognized this need and has added a new segment to it’s LiveCycle Enterprise Suite called Solution Accelerators.

These Solution Accelerators come in the form of development kits that provide tools, built on top of LiveCycle, that are designed to help businesses, enterprises and government agencies quickly get started on a correspondence (eg. building letters and sending them to customers) and/or enrollment (eg. opening a new bank account) solution tailored to their business requirements.

For the past few months now, I’ve been working on the Correspondence Management Team at Adobe. We’re building some really cool tools that leverage many aspects of LiveCycle, Flex and AIR. Today is an exciting day because I’ve just found-out that we now have our own spaces, for enterprise, financial services and government, on Adobe’s web site!

Are you excited about this? Is this something your company has been looking for? What kind of features would you expect to see in a Correspondence Management or Enrollment Solution Accelerator?

PS: This doesn’t mean the Designer-related posts will stop. I’m still very much involved with Designer and I use it every day so there’s still plenty to talk about.